Hertz at 20 Ibm Road, Poughkeepsie, New York.

They made a difficult situation more difficult by not having a handle on their job. Almost to the point where I was going to have to go somewhere else. Until one of the girls popped into the back and got a solution for the bearded hipster manager who just sat in his office with the door opened not offering any help. Real service is dead in America, people no longer understand how to treat people like people. Just by the book drone like behavior, in service no should be a last resort.

Very accommodating to their white customers, not so much for me. Couldn't find my changed reservation that I made through the AAA app. Wouldn't rent to me because I didn't have a major credit card, though I was willing to pay upfront, which I was able to do in the past at another location. Where the consistency across the company. In the end I paid the highest rate possible for a car that has an odor, 1/2 full tank and was dirty inside. They forgot to mention whether or not it came with easy pass. They just seemed kind of aloof, dumb and just plain unhelpful. I missed an interview, and arrived to work late, as they serviced others while processing my almost $500 compact rental, yes I'll get a deposit back, but come on...

I rented in a Middletown location and they were very accommodating, maybe it's because the representative was black, I don't know. I just know that after this I will never rent with Hertz again. Or I'll just seek out locations with people that can empathize with someone that doesn't look like them.